Frequently Asked Questions
Frequently Asked Questions
Quick answers about ELOVARAE jewelry, closures, orders, delivery, returns and care.
Products & Fit
What earring closures do you offer?
Depending on the style, listings may show comfort clip-on, pierced stud or threader closures. Always check the Product Specifications section.
Are clip-on earrings suitable for non-pierced ears?
Yes, products identified as clip-on are designed for non-pierced ears. Comfort varies by wearer; remove them if pressure becomes uncomfortable.
Will colors look exactly like the screen?
We aim for accurate photography, but screens and lighting can create small differences in tone.
Are earrings sold as a pair?
Unless a product page clearly states otherwise, ELOVARAE earrings are sold as one pair.
How do I understand the size?
Use the product imagery and our Size Guide. Contact us with the title or Handle if a dimension is unclear.
Orders & Payment
How do I know my order was received?
An order confirmation is sent to the checkout email. Check spam or contact us if it does not arrive.
Can I change or cancel an order?
Contact us immediately. We cannot guarantee a change once processing or fulfillment begins.
Can I change my shipping address?
Contact us as soon as possible. Address edits are not guaranteed after processing.
Is checkout secure?
Checkout is handled through the store platform and payment providers using industry-standard security controls.
Can multiple discount codes be combined?
Only when the promotion terms or checkout explicitly allow combination.
Shipping & Delivery
How long does delivery take?
Processing typically takes 2–7 business days; delivery is typically 7–15 business days after dispatch.
How do I track my order?
Use the tracking link in the shipping confirmation email.
Why has tracking not updated?
Activation may take 24–72 hours, and some routes have quiet periods between scans.
Will every item arrive together?
Orders may be split and may receive more than one tracking number.
Are customs fees included?
Unless checkout says otherwise, international duties and import fees are paid by the recipient.
Returns & Care
What is the return window?
Eligible return requests must be submitted within 30 days of delivery.
What if my item is damaged or incorrect?
Contact us within 7 days with your order number and clear photos.
Can worn earrings be returned?
For hygiene and condition reasons, worn items and earrings with removed hygiene seals are not eligible unless defective and covered by applicable law.
Who pays for return shipping?
Customers normally pay for preference-based returns. We explain remedies for verified errors or defects.
How should I care for my earrings?
Keep them dry, avoid perfume and lotions, wipe gently after wear and store separately.
Necklaces & Bracelets
How should I choose a necklace length?
Compare the product imagery and specifications with a necklace you already own. Pendant placement also varies with neckline and body proportions.
How should I choose a bracelet?
Allow a little ease beyond your wrist measurement. Beaded, chain and flexible styles may sit differently, so review the individual product specifications.
How do I prevent chains from tangling?
Fasten necklaces and chain bracelets before storing them flat or hanging them separately in a dry jewelry pouch.
Still Need Help?
Include your order number or the product’s six-digit Handle when contacting us.